All items are made to order, for that reason items that have been custom decorated are not eligible for a return or exchange unless it is determined that your order is not 100% free from defects in materials and decoration.
Non-decorated items in new condition can be returned for an exchange or refund within 30 days of receipt.
To confirm if your order is eligible for a return or exchange, please contact T-Shirts Etc. at sales@mytshirtsetc.com anytime or by calling 585-345-1993 during our office hours. Office hours are on Tuesday, Thursday, and Friday from 11 am - 3 pm.